Frequently Asked Questions

WILL YOU SHIP OUTSIDE THE UNITED STATES?

Please contact me for shipping rates to countries outside of the U.S.

CAN I PAY BY CHECK OR MONEY ORDER?

Yes. Please contact me if you’d like to pay by check. I will send out the order after the check has arrived and cleared.

CAN I RETURN MY ITEM?

Custom windows, once accepted or installed, are not returnable.

WHAT IF I SEE SOMETHING I LIKE, BUT WANT IT IN ANOTHER COLOR?

I’m happy to work with you on custom orders! Contact me and I’ll do what I can for you.